Our site works directly with producers, which is why we can offer you competitive prices.
Average delivery times: 8 to 18 days.
No guarantee will be given in the event of an error in delivery address. Please check your shipping address before placing the final order. In the event of an error, no refund or new shipment will be given.
Be sure to choose your ring size carefully using the explanations on the product sheets. We draw your attention to the fact that no refund or exchange will be granted in the event of an error to avoid any abuse.
Returns & Refunds
In application of articles L 121-20-1 to 10 of the Consumer Code, you have fourteen days from the date of delivery of the goods to withdraw.
Simply contact us at the email address contact@comptoirtemplier.com within 14 days to let us know about the problem encountered.
Only delivery costs remain the responsibility of the customer.
Please contact us before any return.
How much are the shipping costs?
Fees depend on the number of products ordered, total weight and where you live. They will be specified to you before validation of your basket.
Is it reliable to order from your site? Is it secure?
We guarantee 100% security of your payments with the Stripe and Paypal platforms for all of your transactions, as well as an SSL configuration of the domain name ensuring additional security for the protection of your data.
Do you accept other payment methods?
Yes, we are one of the rare online stores to accept payments by transfer or check. If you wish to pay by one of these two payment methods, we invite you to send us an email to contact@ComptoirTemplier.com.
I ordered more than 15 days ago and I still haven't received anything!
As indicated in our T&Cs as well as when ordering, our delivery times are between 8 to 18 days. Just be patient, your order will arrive soon.
I only received part of my order. Is this normal?
Yes it's normal. We work with different suppliers who have different delivery times. As soon as the products are ready, they are shipped to you to shorten your wait. You will therefore receive your order in several packages.
Do you have a physical store?
We only sell on our online store.
Will I receive Spam if I give you my email address?
Rest assured, your email address is safe with us. We will not sell your computer data. For us, the trust of our customers is essential.
Other questions: do not hesitate to contact us by email at contact@comptoirtemplier.com
We will answer you with pleasure.
