FAQs
What are the delivery times?
The average delivery time is 8 to 15 business days depending on the items, the destination, and the ordering period.
Some products may require a slightly longer timeframe depending on their availability or the carrier.
How much are the delivery fees?
Delivery fees are clearly indicated before you confirm your order.
Delivery is free for purchases of €70 or more.
Is my order secure?
Yes. Payments made on Comptoir Templier are secured via recognized payment providers such as Stripe and PayPal.
The site also uses a secure connection to protect your data during browsing and payment.
What payment methods do you accept?
We accept the main payment methods available on the site, including credit cards and PayPal.
The available payment methods are displayed at checkout.
I haven't received my order after several days; what should I do?
If your order seems unusually delayed, contact us at:
Please provide your order number so we can check your request more quickly.
I only received part of my order. Is this normal?
Yes, that can happen.
Depending on the items ordered, some products may be shipped separately. You may therefore receive multiple packages for a single order.
This does not incur any additional costs.
Can I track my order?
We do not systematically send a tracking link by email.
If you would like information on the status of your order, you can contact us at:
Remember to include your order number in your message.
Can I return an item?
Yes, you have a period of 14 days after receiving your order to inform us of your wish to return it, in accordance with the conditions applicable to distance purchases.
Returned items must be unworn, undamaged, clean, and returned in their original packaging whenever possible.
Please contact us before any return at:
Are return shipping costs at my expense?
Return shipping costs are the customer's responsibility, except in the event of an error on our part or a defective product received.
What should I do if my item is defective or incorrect?
If you receive a defective or damaged item, or one different from what you ordered, contact us at:
Please attach your order number as well as photos of the product received so we can review your request.
How do I choose my ring size?
We invite you to consult the size guide and the indications present on each product page before confirming your order.
In case of doubt, take the time to measure your size correctly to avoid any errors.
Do you have a physical store?
No. Comptoir Templier is an online store.
All orders are placed directly from our website.
Will I receive promotional emails if I subscribe to the newsletter?
Yes, only if you voluntarily subscribe to our newsletter.
You will be able to receive our new arrivals, private offers, and selections inspired by the Templar universe. You can unsubscribe at any time.
Is my personal data protected?
We place importance on the protection of your personal data.
Your information is used only in the context of processing your order, customer service, and, if you have consented, sending marketing communications.
For more information, you can consult our Privacy Policy.
How can I contact customer service?
For any questions regarding an order, delivery, size, return, or product, contact us at:
Our team generally responds within 24 to 48 business hours.