Terms and conditions
These General Terms and Conditions of Sale apply to all orders placed on the Comptoir Templier website, accessible at the following address: www.comptoirtemplier.com.
By confirming their order, the customer acknowledges having read these General Terms and Conditions of Sale and accepts them without reservation.
1. Site Publisher
The Comptoir Templier site is operated by:
Société Ollivier
SIRET: 838 134 716 00011
Address: Place Jeanne d’Arc, 75013 Paris, France
Email: contact@comptoirtemplier.com
2. Products
The products offered on the Comptoir Templier site are jewelry, accessories, and items inspired by the Templar world, chivalry, the Christian faith, and medieval history.
Each product is presented with a description, visuals, and, where necessary, information on size, material, or use.
Product photographs are presented for illustrative purposes. Slight differences in color, rendering, or finish may exist depending on the screen used, lighting, or manufacturing batches.
3. Prices
Prices displayed on the site are indicated in euros, including all taxes where applicable.
Any applicable delivery costs are indicated before the final confirmation of the order.
Comptoir Templier reserves the right to modify its prices at any time. The applicable price is the one displayed at the time of order confirmation.
4. Order
The customer selects the products they wish to order and adds them to their cart.
Before confirmation, the customer can check the details of their order, correct any errors, and view the total price.
The order is definitively confirmed after acceptance of these General Terms and Conditions of Sale and full payment of the amount due.
After confirmation, the customer receives an order confirmation email at the address provided during purchase.
5. Payment
Payment is due at the time of order confirmation.
Available payment methods are displayed during checkout. The site may notably offer payment by credit card, PayPal, or any other payment method available at the time of ordering.
Transactions are processed by secure payment providers. Comptoir Templier does not store the customer's full credit card details.
6. Delivery
Orders are delivered to the address indicated by the customer during the order process.
The average delivery time is 8 to 15 business days depending on the items, destination, and order period.
Some products may require a slightly longer timeframe depending on availability, the carrier, or the time of year.
Delivery costs are indicated before order confirmation. Delivery is free for purchases over €79, according to the conditions displayed on the site.
The customer is responsible for the accuracy of the delivery information provided during the order. In the event of an address error, Comptoir Templier cannot guarantee the modification of the address or the correct delivery of the package once it has been shipped.
Depending on the items ordered, several packages may be sent separately. This entails no additional cost to the customer.
7. Order Tracking
Order tracking may vary depending on the products and carriers.
If the customer wishes to obtain information on the status of their order, they can contact customer service at the following address:
Please provide your order number to facilitate the processing of the request.
8. Right of Withdrawal
In accordance with the law applicable to distance purchases, the customer has a period of 14 days after receipt of their order to inform Comptoir Templier of their desire to withdraw.
To exercise this right, the customer must contact customer service at the following address:
The customer must provide their name, order number, and the item concerned.
Returned items must be unworn, undamaged, clean, and returned in their original packaging whenever possible.
Return shipping costs are the responsibility of the customer, unless there is an error on our part or the product received is defective.
No returns should be made without prior approval from customer service.
Special case of ebooks and digital content:
Ebooks, PDF guides, and digital content offered on the Comptoir Templier site are provided without physical media and are accessible immediately after order confirmation. By confirming the purchase of digital content with immediate access, the customer expressly requests that the performance of the contract begin before the end of the 14-day statutory withdrawal period and acknowledges that they lose their right of withdrawal once the digital content is made available for download. No refund may therefore be claimed after the file has been made available or downloaded, except in the event of a proven technical issue preventing access to the ordered content.
9. Refund
After receipt and inspection of the returned item, Comptoir Templier will proceed with the refund if the return conditions are met.
The refund will be made using the payment method used during the order.
The time it takes for the refund to appear may vary depending on the customer's bank or payment provider.
10. Exchanges and Size Errors
The choice of size is the responsibility of the customer.
Before ordering any ring, the customer is invited to carefully consult the size guide as well as the information provided on the product page.
In the event of a size error or product choice, the customer may contact Comptoir Templier to examine possible solutions based on the condition of the item, its availability, and the applicable return conditions.
Comptoir Templier cannot guarantee the availability of an item for an exchange, particularly in the event of a change in size, model, or variant.
11. Defective Product or Order Error
If the customer receives a defective or damaged item, or one different from what was ordered, they must contact customer service at:
Please include your order number as well as photos of the product received.
After reviewing the request, Comptoir Templier will propose an appropriate solution: replacement, refund, store credit, or other suitable solution depending on the situation.
12. Product Availability
Products are offered within the limits of available stocks.
In the event of product unavailability after order confirmation, Comptoir Templier will inform the customer as soon as possible and may offer a replacement, refund, or equivalent solution.
13. Legal Warranties
Products sold on the site are covered by applicable legal warranties, including the legal warranty of conformity and the warranty against hidden defects, under the conditions provided by law.
These warranties do not cover damage resulting from misuse, normal wear and tear, impact, accident, improper maintenance, or modification of the product by the customer.
14. Liability
Comptoir Templier cannot be held liable for indirect damages related to the use of the site or the products.
The liability of Comptoir Templier cannot be engaged in the event of delay or failure to perform resulting from an event beyond its control, including force majeure, transport disruption, strike, logistical incident, or exceptional event.
15. Intellectual Property
All elements present on the Comptoir Templier site, including texts, visuals, images, logos, graphics, and presentation elements, are protected by intellectual property rules.
Any reproduction, use, modification, or distribution without prior authorization is prohibited.
16. Personal Data
Personal data collected during the order is used for order processing, delivery, customer service, and, where the customer has consented, the sending of commercial communications.
For more information, the customer can consult the Privacy Policy available on the site.
17. Complaints
For any complaint, the customer can contact customer service at the following address:
Please indicate your order number to facilitate the processing of the request.
Our team usually responds within 24 to 48 business hours.
18. Consumer Mediation
In the event of a dispute that remains unresolved after a written complaint sent to customer service, the consumer may use a consumer mediator free of charge, in accordance with applicable provisions.
The contact details of the competent mediator must be provided by the company once a mediation system has been designated.
Consumer Mediator: to be completed
19. Applicable Law
These General Terms and Conditions of Sale are subject to French law.
In the event of a dispute, an amicable solution will be sought first. Failing this, the dispute may be brought before the competent courts in accordance with applicable rules.