Delivery & order tracking
At Comptoir Templier, every order is prepared with care to ensure your jewelry, clothing, and accessories reach you in the best possible condition.
Delivery and order tracking
As soon as your order is shipped, you will receive a shipping confirmation email with a secure link to check the status of your order.
Tracking information may sometimes take a few days to appear after shipment. This is normal: the package may go through several processing stages before it is fully handled by the carrier.
To better understand the different stages of delivery, you can consult our dedicated page:
Key information
Average delivery times
Estimated delivery times are 8 to 15 business days, depending on the items, destination, and time of ordering.
Free shipping
Delivery is free on orders over €79.
Order tracking
A secure tracking link is sent via email as soon as your order is shipped.
Multi-package orders
Depending on the items ordered, some products may be shipped separately. You may therefore receive several packages for a single order, at no extra cost.
Customer service
Our team generally replies within 24 to 48 business hours at:
contact@comptoirtemplier.com
Delivery times
The average delivery time is 8 to 15 business days, depending on the items, destination, and time of ordering.
Some products may require a slightly longer timeframe depending on their availability, the carrier, or the time of year.
You will receive a confirmation email as soon as your order is shipped.
Order tracking
Once your order has been shipped, a shipping confirmation email is sent to you with a link to check the status of your order.
This link allows you to view available information regarding your package's transit. If your order contains multiple items, several tracking numbers may appear depending on the packages shipped.
Tracking information may sometimes take a few days to update after shipment.
To consult our explanatory page:
Track my order
Shipping costs
Delivery is free on orders starting from €79.
Any applicable shipping costs are clearly indicated before you confirm your order.
Delivery address
Before confirming your order, please remember to carefully check your delivery address.
If there is an address error after confirmation, contact us promptly at contact@comptoirtemplier.com. If the order has not yet been shipped, we will do our best to correct it.
Once the package has been shipped, we unfortunately cannot guarantee a change of address or successful delivery. If the carrier is unable to deliver the order due to an incorrect or incomplete address, no automatic refund or reshipment can be guaranteed.
Choosing a size
Before ordering a ring or clothing item, we invite you to carefully consult our size guide as well as the information on the product page.
In case of a size error, you can contact us at contact@comptoirtemplier.com to look into possible solutions based on the condition of the item and applicable return policies.
Returned items must be unworn, undamaged, and in their original packaging. Return shipping costs may remain the responsibility of the customer, unless an error was made on our part or the product is defective.
Order not received
If your order seems unusually delayed, we first invite you to check the tracking link received by email.
If the estimated time of 15 business days has passed, you can contact us with your order number.
Our team will check the status of your order and assist you with the necessary steps.
Items shipped separately
Depending on the products ordered, some items may be shipped separately.
In this case, you may receive several packages for a single order. This does not incur any additional costs.
It is therefore possible that one item may arrive before another, without this meaning the rest of your order has been forgotten.
Need help?
Do you have a question regarding your delivery or your order?
Contact us at:
contact@comptoirtemplier.com
To facilitate the processing of your request, please remember to include your order number.
Our team generally replies within 24 to 48 business hours.