Terms of service

These General Terms and Conditions of Sale apply to all orders placed on the Comptoir Templier website at www.comptoirtemplier.com. By placing an order, customers acknowledge that they have read and accepted these terms without reservation.

1. Website operator

The Comptoir Templier website is operated by Société Ollivier. SIRET: 838 134 716 00011. Address: Place Jeanne d’Arc, 75013 Paris, France. Email: contact@comptoirtemplier.com.

2. Products

Products offered on the Comptoir Templier website include jewellery, accessories and other items inspired by the history of the Knights Templar, chivalry, historical symbols and the medieval world. Each product is accompanied by a description, images and, where necessary, information on size, materials or use. Photographs are for illustrative purposes. Slight differences in colour, appearance or finish may occur depending on the display, lighting or production batch.

3. Prices

Prices displayed on the website are in euros and include all applicable taxes. Any shipping charges are shown before the order is confirmed. Comptoir Templier reserves the right to change its prices at any time. The price applicable to an order is the price displayed when the order is confirmed.

4. Ordering

Customers select the products they wish to order and add them to their cart. Before checking out, they may review their order, correct errors and check the total price. The order is confirmed once these Terms and Conditions have been accepted and payment has been made in full. The customer then receives an order confirmation email at the address supplied at checkout.

5. Payment

Payment is due when the order is confirmed. Accepted payment methods are shown at checkout and may include bank cards, PayPal or any other method available at the time of purchase. Transactions are processed by secure payment service providers. Comptoir Templier does not store customers’ complete bank-card details.

6. Delivery

Orders are delivered to the address provided by the customer at checkout. The usual delivery time is 8 to 15 business days, depending on the products, destination and order period. Some products may take slightly longer depending on availability, the carrier or business activity. Shipping charges are shown before checkout. Shipping is free on purchases of €79 or more, subject to the conditions displayed on the website. Customers are responsible for the accuracy of the delivery information they provide. If an address is incorrect, Comptoir Templier cannot guarantee that it can be changed or that the parcel will be delivered once dispatched. Items from one order may arrive in several parcels at no additional cost.

7. Order tracking

Order tracking arrangements may vary by product and carrier. To obtain information about an order, customers may contact customer service at contact@comptoirtemplier.com, quoting their order number to facilitate the enquiry.

8. Right of withdrawal

In accordance with the rules applicable to distance purchases, customers have 14 days after receiving their order to notify Comptoir Templier of their wish to withdraw. To exercise this right, contact customer service at contact@comptoirtemplier.com, providing your name, order number and the item concerned. Returned items must be unworn, undamaged and clean, and returned in their original packaging where possible. Return shipping costs are borne by the customer, except in cases of an error by us or a defective item. No return should be sent without prior confirmation from customer service.

Special provisions for ebooks and digital content: Ebooks, PDF guides and other digital content sold by Comptoir Templier are provided without a physical medium and are accessible immediately after order confirmation. By purchasing digital content with immediate access, the customer expressly requests that performance of the contract begin before the 14-day withdrawal period expires and acknowledges that the right of withdrawal is lost once the digital content has been made available for download. Accordingly, no refund may be requested after the file has been made available or downloaded, except where a proven technical issue prevents access to the content purchased.

9. Refunds

Once the returned item has been received and inspected, Comptoir Templier will issue a refund if the return conditions are satisfied. The refund is made using the payment method used for the order. The time taken for the refund to appear may vary depending on the customer's bank or payment provider.

10. Exchanges and sizing errors

Customers are responsible for choosing the correct size. Before ordering a ring, customers should carefully consult the size guide and the information on the product page. If a customer chooses the wrong size or item, they may contact Comptoir Templier to discuss possible solutions depending on the item's condition, availability and applicable returns policy. Comptoir Templier cannot guarantee that an item will be available for exchange, particularly for a different size, model or variant.

11. Defective product or order error

If an item is defective, damaged or different from what was ordered, the customer should contact contact@comptoirtemplier.com and provide their order number and photographs of the item received. After reviewing the request, Comptoir Templier will propose an appropriate solution, which may include a replacement, refund, commercial gesture or another remedy suited to the circumstances.

12. Product availability

Products are offered subject to availability. If an item becomes unavailable after an order has been confirmed, Comptoir Templier will inform the customer as soon as possible and may offer a replacement, refund or equivalent solution.

13. Statutory warranties

Products sold on the website benefit from the applicable statutory warranties, including the legal guarantee of conformity and the warranty against hidden defects, under the conditions laid down by law. These warranties do not cover damage caused by misuse, normal wear, impact, accidents, improper maintenance or modification of the product by the customer.

14. Liability

Comptoir Templier cannot be held liable for indirect damage connected with use of the website or its products. Its liability cannot be incurred for delays or inability to perform due to circumstances beyond its control, including force majeure, transport disruption, strikes, logistical incidents or exceptional events.

15. Intellectual property

All elements of the Comptoir Templier website, including text, images, photographs, logos, graphics and presentation materials, are protected by intellectual-property law. Reproduction, use, modification or distribution without prior authorisation is prohibited.

16. Personal data

Personal data collected when an order is placed are used to process orders, arrange delivery, provide customer service and, where the customer has consented, send marketing communications. Further details are available in the website's Privacy Policy.

17. Complaints

For complaints, contact customer service at contact@comptoirtemplier.com and provide the order number to facilitate processing. Our team generally responds within 24 to 48 business hours.

18. Consumer mediation

If a dispute remains unresolved after a written complaint to customer service, the consumer may use a consumer mediator free of charge in accordance with applicable rules. Details of the competent mediator must be provided by the business once a mediation scheme has been designated. Consumer mediator: to be completed.

19. Applicable law

These General Terms and Conditions of Sale are governed by French law. In the event of a dispute, an amicable solution will be sought first. Failing this, the dispute may be brought before the competent courts in accordance with the applicable rules.