Shipping Policy

Last updated: October 18, 2026

At Comptoir Templier, we pay particular attention to preparing and dispatching your orders. This policy explains our shipping conditions, delivery times, applicable charges and tracking arrangements.

1. Order preparation and processing

After payment has been confirmed, your order is sent to our fulfilment team or to our production and shipping partners. Some products, particularly print-on-demand items, require a manufacturing stage before they can be shipped. You will be informed when your order is dispatched and may request information about its progress from our customer service team.

2. Delivery times

For deliveries to France, our usual delivery time is 8 to 15 business days from order confirmation, unless a different timeframe is stated before purchase. Delivery times may vary according to the product, its availability, production and destination. For international orders, the delivery timeframe depends on the destination country and the products ordered. If a difficulty is likely to affect the agreed delivery date, we will inform you as soon as possible. Consumers retain all their statutory rights in the event of delayed delivery.

3. Shipping charges

Tracked shipping is free for eligible orders of €79 or more delivered to France, in accordance with the shipping conditions displayed at checkout. For orders not covered by this offer, shipping charges are calculated according to the items, their weight, the destination and the shipping method available. Some items, including print-on-demand products, and certain international destinations may be subject to specific shipping charges. Total shipping charges are disclosed before the order is finally confirmed.

4. Delivery destinations

Comptoir Templier delivers within France and internationally, depending on the eligible destinations and products. Available delivery options are determined at checkout according to the address entered and the shipping methods available. Logistical restrictions may apply to certain destinations or products.

5. Order tracking

When a tracking number or link is available, it allows you to follow the delivery of your parcel. Tracking information may take a few days to be updated by the carrier. For any questions about your order, contact customer service at contact@comptoirtemplier.com and include your order number to help us investigate.

6. Orders shipped in several parcels

Some items may be prepared and dispatched from different logistics centres. A single order may therefore arrive in several parcels on different dates. Separate parcels do not result in additional shipping charges after the order has been confirmed.

7. Delivery address

Customers should check that their delivery address is complete and accurate before confirming their order. If there is an error, please contact us promptly to request a correction. Once an order has been dispatched, it may no longer be possible to change its delivery address. If a delivery problem arises from an incomplete or incorrect address, customer service will review the situation and the available solutions in accordance with applicable law.

8. Taxes and customs formalities

Some international shipments may be subject to customs formalities, import duties or taxes depending on the destination country and the origin of the goods. Taxes and charges covered at checkout are included in the amount invoiced. Any import fees remaining payable by the recipient must be brought to their attention before the order is confirmed, in accordance with applicable regulations.

9. Delays, lost or damaged parcels

If your order has not arrived within the stated delivery timeframe, please contact us so that we can check its progress. If a parcel is lost or damaged during transport, our customer service team will investigate your complaint and take the necessary steps. In the event of delayed delivery, customers have the remedies provided for under applicable law, including the possibility of requesting delivery within an additional reasonable period and, when the statutory conditions are met, terminating the contract and obtaining a refund of the sums paid.

10. Changes and cancellations

Requests to change or cancel an order should be sent to customer service as soon as possible. If the order has not yet been dispatched, we will review whether it can be changed or cancelled. Statutory rights of withdrawal, cancellation and refund continue to apply regardless of whether the order has been prepared or dispatched.

11. Contact

For questions about delivery, tracking or parcels, please contact Comptoir Templier at contact@comptoirtemplier.com. Our customer service team generally replies within 24 to 48 business hours. We remain at the disposal of the Templars.