Track my order

Track your order in a few clicks

Is your order being prepared or is it on its way?

You can check the progress of your delivery directly from our secure tracking page.

Please note: initial tracking information may sometimes take a few days to appear after shipment.

Estimated timeframe: delivery generally takes between 8 and 15 business days after shipment, depending on the type of item ordered and the carrier.

If your order contains several items, they may be shipped separately and arrive on different dates.

How to track your order?

Have your order number and the email address or phone number used during your purchase ready.

Enter this information on the tracking page to check the status of your delivery.

Your delivery stages

1. Order confirmed
Your order has been successfully received and validated.

2. Order preparation
Your item is carefully prepared before being shipped.

3. Order shipped
Your order has been handed over to the shipping service.

4. In transit
Your package is on its way to your delivery address.

5. With local carrier
Your package has been handed over to the carrier responsible for final delivery.

6. Delivered
Your order has been delivered to the address provided during your purchase.

Multi-package orders

If your order contains multiple items, they may sometimes be shipped separately. In this case, each package may have its own tracking and arrive on a different date.

When to contact us?

You can contact us if your order exceeds the announced delivery time, if the tracking link does not work after several days, or if the tracking indicates delivery while you have not received anything.