Privacy Policy
At Comptoir Templier, we value the protection of your personal data.
This privacy policy explains what data may be collected on our site, why it is used, and what your rights are.
1. Collected data
When you use our site or place an order, we may collect certain information, including:
- first and last name;
- email address;
- shipping and billing address;
- phone number, if provided;
- information related to your order;
- purchase history;
- exchanges with our customer service;
- technical browsing data, such as IP address, device type, or browser used.
We only collect the information necessary for the operation of the store, the processing of orders, and the improvement of the customer experience.
2. Use of data
The collected data may be used to:
- process and ship your orders;
- send you order confirmations;
- respond to your requests via customer service;
- manage returns, refunds, or claims;
- secure payments and prevent fraud;
- improve the functioning of the site;
- send you marketing emails only if you have consented to it.
3. Secure payment
Payments made on the site are processed by secure payment providers, such as the solutions available at the time of checkout.
Comptoir Templier does not store complete bank card details.
Payment information is processed directly by the relevant payment providers, according to their own security and confidentiality terms.
4. Delivery and order processing
To ensure the preparation and delivery of your order, certain necessary information may be transmitted to our logistics partners or carriers.
This information is limited to what is necessary to process and deliver your order: name, address, contact details, and shipping-related information.
5. Newsletter and marketing emails
When you subscribe to our newsletter or agree to receive our communications, we may use your email address to send you:
- our new arrivals;
- our private offers;
- our product selections;
- information related to the Comptoir Templier world.
You can unsubscribe at any time by clicking the unsubscribe link present in our emails or by contacting us at:
6. Cookies
The site may use cookies necessary for its operation, as well as audience measurement, personalization, or marketing cookies depending on the settings accepted by the user.
Cookies may in particular be used to:
- operate the shopping cart;
- secure browsing;
- remember certain preferences;
- measure site traffic;
- improve user experience.
You can manage or refuse certain cookies from your browser settings or from the consent tools available on the site, when these are offered.
7. Data retention
Personal data is kept only for the duration necessary for the purposes for which it was collected.
Some data may be kept longer when necessary to comply with legal, accounting, tax obligations, or to follow up on customer service.
8. Data sharing
Your personal data is not sold.
It may be shared only with providers necessary for the operation of the store, including:
- site host;
- payment providers;
- delivery services;
- order management tools;
- emailing or customer communication tools;
- technical providers necessary for the proper functioning of the site.
These providers only have access to the data necessary for the execution of their services.
9. Data security
We implement reasonable measures to protect your personal data against unauthorized access, loss, misuse, or disclosure.
However, no data transmission over the internet can be guaranteed as completely secure.
10. Your rights
In accordance with applicable regulations, you may request:
- access to your personal data;
- rectification of inaccurate data;
- deletion of your data, where possible;
- limitation of processing;
- objection to certain processing;
- withdrawal of your consent for marketing communications.
To exercise your rights, you can contact us at:
Please clearly state the subject of your request so that we can process it more quickly.
11. Minors
The Comptoir Templier site is not intended to voluntarily collect personal data concerning minors.
If you believe that a minor has submitted personal data to us without authorization, you may contact us so that we can proceed with the necessary checks.
12. Privacy policy modification
Comptoir Templier reserves the right to modify this privacy policy in order to adapt it to changes in the site, the services offered, or the applicable regulations.
The version published on the site is the one in effect at the time of your consultation.
13. Contact
For any questions regarding this privacy policy or the processing of your personal data, you can contact us at:
Our team generally responds within 24 to 48 business hours.