Returns & refunds
At Comptoir Templier, we want every customer to be able to order with complete confidence. If an item does not suit you, you may contact us to submit a return request.
Right of withdrawal
In accordance with the law applicable to distance selling, you have a period of 14 days after receiving your order to inform us of your wish to withdraw.
To exercise your right of withdrawal, contact us at the following address:
Please provide your order number, your name, and the item concerned so that we can process your request more quickly.
Return conditions
Returned items must be:
- unworn;
- undamaged;
- clean;
- returned in their original packaging whenever possible.
Items showing signs of use, wear, damage, or returned incomplete may be subject to a refusal of a full or partial refund depending on their condition.
Each returned item will undergo a quality check upon receipt. To be eligible for a full refund, the product must be returned clean, complete, undamaged, and with no signs of use other than a simple trial. In the event of scratches, wear, deformation, odors, missing elements, or damage noted, a deduction proportional to the loss in value of the product may be applied.
Return shipping costs
Return shipping costs are the responsibility of the customer, unless there is an error on our part or the product received is defective.
Please contact us before making any return so that we can indicate the procedure to follow.
Defective product or order error
If you receive an item that is defective, damaged, or different from the one ordered, contact us at:
Please attach your order number as well as photos of the product received. We will review your request to offer you an appropriate solution.
Refund
After receipt and inspection of the returned item, every refund is subject to prior verification of the product. We will proceed with the refund if the return conditions are met. The refunded amount may be reduced if the product shows a loss in value related to use or noted damage.
The refund is made via the payment method used during the order. The time it takes for the refund to appear may vary depending on your bank or payment provider.
Exchanges
We cannot guarantee the availability of an item for an exchange, especially in the event of a change in size, model, or variant.
In the event of a sizing error or choice of product, contact us to discuss possible solutions based on the item's condition and the applicable return policies.
We invite you to carefully consult the size guides and indications present on the product pages before confirming your order.
Contact
For any return or refund request, contact us at:
Our team generally responds within 24 to 48 business hours.